27
Symptoms Reason Solution
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
The password for the Wi-Fi that
you are trying to connect to is
incorrect.
•
•
Find•the•Wi-Fi•network•connected•to•your•
smartphone•and•remove•it,•then•register•
your•appliance•on•LG•SmartThinQ.
Mobile data for your smartphone
is turned on.
•
•
Turn•off•the•Mobile data•of•your•
smartphone•and•register•the•appliance•
using•the•Wi-Fi•network.
The wireless network name (SSID)
is set incorrectly.
•
•
The•wireless•network•name•(SSID)
should•be•a•combination•of•English•
letters•and•numbers.•(Do•not•use•special•
characters.)
The router frequency is not 2.4
GHz.
•
•
Only•a•2.4•GHz•router•frequency•is•
supported.•Set•the•wireless•router•to•
2.4•GHz•and•connect•the•appliance•
to•the•wireless•router.•To•check•the•
router•frequency,•check•with•your•
Internet•service•provider•or•the•router•
manufacturer.
The distance between the
appliance and the router is too
far.
•
•
If•the•distance•between•the•appliance•
and•the•router•is•too•far,•the•signal•may•
be•weak•and•the•connection•may•not•be•
configured•correctly.•Move•the•location•
of•the•router•so•that•it•is•closer•to•the•
appliance.
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