LG WJ3H20NQP Manuel d'utilisateur télécharger pdf (Page 29)

29

SMART FUNCTIONS

EN

Smart Diagnosis™ Using a Smart

Phone

• For appliances with the or logo

Use this function if you need an accurate

diagnosis by an LG Electronics customer

information centre when the appliance

malfunctions or fails.

Smart Diagnosis™ can not be activated unless

the appliance is connected to power. If the

appliance is unable to turn on, then

troubleshooting must be done without using

Smart Diagnosis™.

Using Smart Diagnosis™

Smart Diagnosis™ Through the

Customer Information Centre

Use this function if you need an accurate

diagnosis by an LG Electronics service centre

when the product malfunctions or fails. Use this

function only to contact the service

representative, not during normal operation.

1

Press the Power button to turn on the

washing machine. Do not press any other

buttons or turn the programme selector

knob.

2

When instructed to do so by the call centre,

place the mouthpiece of your phone close

to the Power button.

Max.

10 mm

3

Press and hold the Temp. button for three

seconds, while holding the phone

mouthpiece to the icon or Power button.

4

Keep the phone in place until the tone

transmission has finished. Time remaining

for data transfer is displayed.

• For best results, do not move the phone

while the tones are being transmitted.

• If the call centre agent is not able to get

an accurate recording of the data, you

may be asked to try again.

5

Once the countdown is over and the tones

have stopped, resume your conversation

with the call centre agent, who will then be

able to assist you using the information

transmitted for analysis.

NOTE

• The Smart Diagnosis™ function depends on

the local call quality.

• The communication performance will improve

and you can receive better service if you use

the home phone.

• If the Smart Diagnosis™ data transfer is poor

due to poor call quality, you may not receive

the best Smart Diagnosis™ service.

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