LG BE14NU40 Manuel d'utilisateur télécharger pdf (Page 13)

Appendix

Troubleshooting

If you are experiencing problems with the drive, verify the following items.

Since the problem may be caused by a device other than the drive, check

other things such as system settings or other software being used, etc.

If you cannot resolve the problem after verifying these items, contact your

dealer or our customer service department.

Problem

Drive cannot play a

DVD, CD or BD in

the drive or certain

types of discs cannot

be read in the drive.

Disc tray cannot be

opened

Drive is not detected

by the system.

Drive will not play

media or certain

types of CD, DVD or

BD media.

1. The disc is not inserted

correctly.

2. The disc is dirty.

3. The pick-up lens is dirty.

4. The disc is scratched or

warped.

5. The disc uses a region

code that cannot be

played on the drive.

1. AC Plug is not connected

to AC outlet.

2. Power Switch is not

turned on.

1. The USB 3.0 converter

cable is not properly

connected.

1. The disc doesn’t match

your system. Is the media

disc the correct format for

the type of system that

you are using.

2. Virus possibility.

1. Reinsert the disc

correctly.

2. Clean the disc surface.

3. Clean the pick-up lens.

4. Change the disc.

5. Refer to your system

manual for help.

1. Connect the AC plug

tightly.

2. Turn the Power Switch on

and try again.

1.Make sure USB 3.0 converter

cable is connected properly

and re-install the device

driver.

1. Check the disc format.

2. Has the Windows DVD-ROM

software driver program

been corrupted by a virus?

Run a Virus Scan program

and repair if possible.

Possible Cause Possible Solution

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LG BE14NU40 Manuel d'utilisateur Page 13

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