LG F2514NTGW Manuel d'utilisateur télécharger pdf (Page 31)

Smart Diagnosis™ Using a Smart Phone

•

For appliances with the or logo

Use this function if you need an accurate diagnosis by

an LG Electronics customer information centre when the

appliance malfunctions or fails.

Smart Diagnosis™ can not be activated unless the

appliance is connected to power. If the appliance is

unable to turn on, then troubleshooting must be done

without using Smart Diagnosis™.

Using Smart Diagnosis™

Smart Diagnosis™ Through the

Customer Information Centre

Use this function if you need an accurate diagnosis by

an LG Electronics customer information center when the

appliance malfunctions or fails. Use this function only

to contact the service representative, not during normal

operation.

Press the

Power

button to turn on the washing

machine. Do not press any other buttons or turn

the cycle selector knob.

When instructed to do so by the call centre, place

the mouthpiece of your phone close to the

Power

button.

Max

10 mm

Press and hold the

Temp.

button for 3 seconds,

while holding the phone mouthpiece to the icon or

Power

button.

Keep the phone in place until the tone transmission

has nished. Time remaining for data transfer is

displayed.

•

For best results, do not move the phone while

the tones are being transmitted.

•

If the call centre agent is not able to get an

accurate recording of the data, you may be

asked to try again.

Once the countdown is over and the tones have

stopped, resume your conversation with the call

centre agent, who will then be able to assist you

using the information transmitted for analysis.

NOTE

•

The Smart Diagnosis™ function depends on the

local call quality.

•

The communication performance will improve and

you can receive better service if you use the home

phone.

•

If the Smart Diagnosis™ data transfer is poor due

to poor call quality, you may not receive the best

Smart Diagnosis™ service.

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LG F2514NTGW Manuel d'utilisateur Page 31

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