Lg WM3570HVA Manuel d'utilisateur télécharger pdf (Page 45)

ENGLISH

USING Smart Diagnosis™

Should you experience any problems with your Washer, it has the capability of transmitting data to

your Smart Phone using the LG Smart Laundry Application or via your telephone to the LG call center.

Smart Diagnosis™ cannot be activated unless your Washer is turned on by pressing the POWER but-

ton. If your Washer is unable to turn on, then troubleshooting must be done without using Smart

Diagnosis™.

Audible Diagnosis

Smart Diagnosis™ Using Your Smart

Phone

1. Download the LG Smart Laundry application on

your smart phone.

2. Open the LG Smart Laundry application on your

smart phone. Press the right arrow button to ad-

vance to the next screen.

3. Press the RECORD button on the smart phone and

then hold the mouth piece of the smart phone

near the Smart Diagnosis™ logo on the Washer.

4. With the phone held in place, press and hold

button for three seconds.

5. Keep the phone in place until the tone transmis-

sion has finished. This takes about 6 seconds and

the display will count down the time.

6. When the recording is complete, view the diagno-

sis by pressing the Next button on the phone.

NOTE

Smart Diagnosis™ is a troubleshooting feature

designed to assist, not replace, the traditional

method of troubleshooting through service

calls. The effectiveness of this feature depends

upon various factors, including, but not limited

to, the reception of the cellular phone being

used for transmission, any external noise that

may be present during the transmission, and

the acoustics of the room where the machine

is located. Accordingly, LG does not guarantee

that Smart Diagnosis™ would accurately trou-

bleshoot any given issue.

Smart Diagnosis™ Through the

CallCenter

1. Call the LG call center at: (LG U.S.) 1-800-243-0000

(LG Canada) 1-888-542-2623.

2. When instructed to do so by the call center agent,

hold the mouthpiece of your phone over the

Smart Diagnosis™ logo on the machine. Hold the

phone no more than one inch (but not touching)

the machine.

NOTE

Do not touch any other buttons or icons on the

display screen.

3. Press and hold the button for three seconds.

4. Keep the phone in place until the tone transmis-

sion has finished. This takes about 6 seconds and

the display will count down the time.

5. Once the countdown is over and the tones have

stopped, resume your conversation with the call

center agent, who will then be able to assist you in

using the information transmitted for analysis.

USING Smart Diagnosis™

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Lg WM3570HVA Manuel d'utilisateur Page 45

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